September 17, 2025Published by Phil at September 17, 2025Categories Artificial Intelligence Customer ServiceRAG Systems in Customer Service – Real Help or Just More Chat?RAG systems in customer service can generate natural, fluent responses, but do they actually solve problems or just provide chatty deflection?
September 9, 2025Published by Phil at September 9, 2025Categories Artificial Intelligence Chatbot DevelopmentRAG vs Fine Tuning for Chatbots: Key Differences and When to Use EachUnderstanding when to use RAG for updating knowledge versus fine tuning for behavior consistency in chatbot development.